2023 Summit Recap

Physicians Realty Trust recently hosted our DOC Management Summit in Milwaukee. Facility Management Partners, Leasing Partners, DOC team members, sponsors, and guests joined us in person for a full day of programming and networking. In addition, we held virtual breakout sessions with a nationwide lineup of CRE speakers the week prior. The Management Summit is a tremendous opportunity for networking with peers, sharing ideas, and learning about new DOC process improvements.
The Summit is also an appreciation event for our nationwide teams. We recognize leaders in customer service, satisfaction, capital projects, brokerage, sustainability, and culture. Please join us in congratulating these extraordinary partners who were honored at our Wednesday, Sept. 13 awards program:
Customer Service Award (Team): Realty Trust Group (RTG)
Customer Service Award (Individual): Mickey Semegen
Recognizes an above-and-beyond individual or team showing consistency and excellence in their tenant communications, including tenant survey results
Broker of the Year: Erika Eckblad, Cushman & Wakefield
Recognizes a true leasing partner who dependably exceeds expectations through collaboration, communication, and consistent execution in all facets of brokerage
Rookie Leasing Partner: Michael Curran, Landmark Commercial Realty
Recognizes a new-to-DOC broker who has shown they are a great partner and a true asset to the DOC team
Hard Hat Award: Denise Yettaw
Acknowledges outstanding leadership in capital improvement projects for their creativity and teamwork throughout the construction process
Sustainability Award: Nicole Byron, Landmark Healthcare Facilities
Recognizes a practical, innovative approach to sustainability in which being “green” through capital initiatives equates to a “green” cash return via cost savings over time
The John Sweet C.A.R.E. Award: Leann Mester
Honors an individual’s incredible leadership and outstanding character that embodies the spirit of DOC’s vision of “C.A.R.E.”
Congratulations to all of our winners! Thank you to all our Summit participants and sponsors who made this year’s event a success!
Collage of photos from the 2023 Management Summit

Every Drop Counts – 2023 Earth Day at DOC

Every Drop Counts – Earth Day 2023

This Earth Day, DOC focused on water conservation education through our Every Drop Counts event. The month-long effort helped further DOC’s annual sustainability goals by tasking property management teams to engage our health care partners in water conservation educational activities and initiatives. Reducing water usage at the property level positively impacts DOC and our health care partners, and even small changes can often yield significant results. Across the DOC  portfolio, more than 100 properties held events, shared information, and engaged our health care partners by highlighting the importance of water conservation.

Here is just a small sampling of what we collectively achieved this Earth Day:

  • Our Phoenix, AZ, property management team of Mercedes Marquez and Sandy Manos offered a trivia game with questions related to water conservation. Each participant was entered into a drawing for larger prizes, and all participants were invited to select from a variety of giveaways, including toilet leak detection tablets, eco-friendly reusable bags, and small succulent plants.
  • Jen Scott, DOC’s Hartford, CT property manager, sent broadcast messages to her tenants via Building Engines with water-saving tips. She also worked with her management team to optimize property irrigation systems.
  • In Dover, DE, Trish Johnson, CSA manager at Eden Hill Medical Center, held a water conservation trivia contest with all participants receiving a small succulent plant. In addition, to remind tenants to conserve water, she provided each suite with Every Drop Counts removable stickers to affix to their in-suite bathroom mirrors.
  • Brian Morath, with RAP Management in Rochester, NY, challenged his tenants to reduce water consumption through simple, achievable actions such as asking them to report leaks, inspect janitorial closets, staff restrooms and breakrooms, and remind co-workers, via laminated signs placed by in-suite sinks, to turn off the water when washing hands. Tenants then documented their actions via photos culminating in a prize drawing.
  • Our Atlanta, GA-based Realty Trust Group team, comprised of Von Terry, Alishia Martin, Christen Crossett, Angie Holton, Robin Costello, and Marissa Anguiano, hosted an Earth Day succulent grab-and-go event, where they shared the importance of conserving water, not only when caring for succulents, but in everyday life. The team also worked with eWaste ePlanet to offer electronics recycling to their tenants.
  • In Omaha, NE, the DOC management team of Ben Chrystak and Daneen Galvez held their Annual Manager Meetings to coincide with Earth Day, bringing practice managers together within each building to discuss past and future projects, Kingsley survey areas for improvement, DOC’s ESG goals, including this year’s Earth Day focus, and other building care issues. In addition, each participant received a reusable water bottle with the Every Drop Counts logo.
  • Cornerstone’s Indianapolis, IN, and Grand Blanc, MI management teams, which include Megan Drummond, Chanelle Mitchell, and Stephanie Decker, sent weekly emails to their buildings with fun facts about water conservation, promoted an Earth Day raffle, and encouraged recycling plastic bottles by trading them in for reusable bottles or succulents.
  • Patricia Ball, our Lincoln Harris manager in El Paso, TX, gifted tenants DIY terrarium jars and plants.
  • The Cambridge Dallas/Ft. Worth, TX, management team of Wendy Martin and Jolene Wilson made plantable flower seed bombs from old company letterhead and flower seeds donated by their landscape vendors, which were then handed out to building tenants. Waste Management and janitorial service providers assisted by donating to the event. The team shared informational pamphlets about Earth Day and ways to reduce, reuse, and recycle.
  • The Houston-area & Austin, TX, team of Autumn Bay, Angie Gabriel, and Isabela Rivademar, set up a selfie booth outfitted with an Earth Day backdrop to help share DOC’s water conservation message. In addition to photos, the team passed out seed packets, flyers with water-saving tips, earth stress balls, and succulent plants.

Thank you to our property managers and health care partners who participated in DOC’s 2023 Earth Day celebration. Together, we all helped reinforce the message that Every Drop Counts!

DOC Earns ENERGY STAR Premier Status

To celebrate the 30th anniversary of the creation of ENERGY STAR, the U.S. Environmental Protection Agency (EPA) is recognizing commercial real estate companies pursuing ENERGY STAR certifications for their properties through their “Certification Nation 2022” platform. DOC is proud to have earned “Premier Member” status by receiving 26 new certifications in 2022 (along with 10 retroactive certifications for properties previously ineligible before the U.S. Department of Energy restarted the program for medical real estate). An ENERGY STAR Certification is a trusted environmental label in the U.S., and as a long-term partner of the program, DOC continually incorporates better environmental impact principles into our business thoughtfully and responsibly. Congratulations to our entire DOC team on this outstanding achievement, and a special thanks to Libby Langenderfer for all of her help!

Newly certified ENERGY STAR properties include:

  • Avondale MOB | Avondale, AZ
  • Palm Valley MOB | Goodyear, AZ
  • Abrazo Scottsdale MOB | Phoenix, AZ
  • North Mountain MOB | Phoenix, AZ
  • Fountain Hills Medical Campus | Fountain Hills, AZ
  • Westgate MOB | Glendale, AZ
  • Medical Arts Center at Hartford | Plainville, CT
  • Peachtree Dunwoody Medical Center | Atlanta, GA
  • Northside Center Pointe | Atlanta, GA
  • Carmel Medical Pavilion | Carmel, IN
  • Indiana American 2 | Greenwood, IN
  • UofL Health – Mary & Elizabeth MOB II | Louisville, KY
  • Doctors Community Hospital POB | Lanham, MD
  • Southdale Place | Edina, MN
  • Dell MOB | Chanhassen, MN
  • Vadnais Heights MOB | Vadnais Heights, MN
  • MHealth Clinic & Specialty Center | Maplewood, MN
  • St Alexius – Medical Arts Pavilion | Bismarck, ND
  • Midlands One Professional Center | Papillion, NE
  • Missionary Ridge MOB | Chattanooga, TN
  • 3100 Lee Trevino Drive | El Paso, TX
  • Carrollton MOB | Carrollton, TX
  • Strictly Pediatrics Specialty Center | Austin, TX
  • Baylor Charles A. Sammons Cancer Center | Dallas, TX
  • Bridgeport Medical Center | Lakewood, WA
  • Renaissance Office Building | Milwaukee, WI

Learn more about ENERGY STAR’s “Certification Nation” here.

2022 GivingTuesday Report

GivingTuesday is a global day of giving, held this year on November 29. For our fourth annual GivingTuesday observance, DOC challenged our property management team to plan and carry out a GivingTuesday event at their properties based around the theme, “United in Giving.” In usual DOC fashion, they did not disappoint. Below is a sampling of the GivingTuesday initiatives that took place across our portfolio:

Little Rock & Hot Springs, AR: The Sage Partners team of Abby Brown and Linda Hinton held a Day of Giving and collected winter coats across their portfolio for Our House, a Little Rock non-profit helping the homeless. Together, the team collected 80 coats and, as a thank you, served hot cocoa and donuts to all participating tenants.

Phoenix, AZ: The Davis team of Brenda Cerkoske and Angela Escamillo hosted a Diaper Drive Contest, pitting tenant suites against one another, to donate the most diapers for Maggie’s House, a Phoenix-area non-profit that helps mothers and children. The dynamic duo collected 470 diapers for the local charity, and the winning tenant suite won a special prize.

Dover, DE: Eden Hill Medical Center coordinated a food drive competition thanks to the efforts of property manager Trish Johnson from CSA Property Management. The team at Urology Associates donated the lion’s share of the food, with over 500 food items received. In total, the property donated 735 pounds of food, and the Urology Associates team received ice cream cakes as a sweet reward.

Indianapolis, IN: The Indianapolis-based Cornerstone Team, including Megan Drummond and Chanelle Mitchell, asked tenants to donate new toys for the Toys for Tots program, as well as to make monetary contributions to Gleaners Food Bank of Indiana. As a sweet reward, the team passed out themed cake pops and beautifully decorated cookies from a local bakery. The outpouring of donations was so incredible that the team extended the collection timeframe to accommodate everyone wanting to give, and they ultimately filled two pallets full of toys!

Minneapolis, MN: The Davis team, led by Peggy Schatz, Alicia Schaeffer, Melissa Gomes, and Emily Gruenhagen, assembled 150 gift bags for the Ronald McDonald House Charities-Upper Midwest. Their “Kits for a Cause,” curated especially for children and adults, included games, coloring books, fidget toys, word searches, toiletries, journals, and other such items, for the families of seriously ill children staying at the Twin Cities-area Ronald McDonald House.

Rochester, NY: Partnering with the Pluta Cancer Center Foundation, Brian Morath, property manager with RAP Management, delivered donation boxes to each suite in his five-building portfolio to collect items for cancer patient “comfort bags.”  Participating tenants had two weeks to amass items such as lip balm, coloring books, warm socks and hats, tea, and other comfort items. Then they brought the filled donation boxes to a central collection site for bag assembly.

Nashville, TN: Matt Leiser and Heather Webb, DOC’s Nashville property management team, and their tenants joined forces with Cambridge Holdings and the oneC1TY campus to host a coat drive benefitting Safe Haven Family Shelter and Nashville Rescue Mission. The team collected 42 adult and children’s winter coats for the two local homeless shelters.

Ft. Worth, TX: Cambridge Holdings’ Ft. Worth team, Wendy Martin and Jolene Wilson, sponsored a yarn collection drive benefitting Passing Hats, a local non-profit that knits and distributes hats to over 50 Texas locations serving cancer patients.

These stories represent a sampling of the many incredible acts of kindness organized across DOC’s portfolio. Thank you to our property management teams participating in DOC’s fourth annual GivingTuesday initiative and making a difference in their local communities. We are truly overwhelmed by their generosity!

2022 Summit Recap

Physicians Realty Trust recently hosted our 7th annual DOC Management Summit at our Milwaukee headquarters. Over 275 Facility Management Partners, Leasing Partners, DOC team members, sponsors, and guests joined us in person for the first time since the pandemic began. In addition, our main stage sessions were live streamed to an even wider audience to accommodate our growing team, and we held virtual breakout sessions with a nationwide lineup of CRE speakers. The Management Summit is a tremendous opportunity for networking with peers, sharing ideas, and learning about new DOC process improvements.

The Summit is also an appreciation event for our nationwide teams each year. We recognize leaders in customer service, satisfaction, capital projects, brokerage, sustainability, and culture. Please join us in congratulating these extraordinary partners who were honored at our Thursday, Sept. 15 Awards Gala:
Customer Service Award: Trish Johnson, CSA LLC
Recognizes an above and beyond individual showing consistency and excellence in their tenant communications, including Kingsley tenant survey results

Brokerage Team of the Year: Cushman and Wakefield
Honors a team of bright and strategic thinkers who have been great partners to DOC, showing teamwork and execution at every stage with stellar internal and external communication skills

Broker of the Year: Anne Madyun, Davis
Recognizes a true leasing partner who dependably exceeds expectations through collaboration, communication, and consistent execution in all facets of brokerage

Hard Hat Award: RTG Team
Acknowledges outstanding capital improvement projects for their creativity and teamwork throughout the construction process

Sustainability Award: Alicia Schaeffer, Davis
Recognizes a practical, innovative approach to sustainability in which being “green” through capital initiatives equates to a “green” cash return via cost savings over time

DOC Cares Award: Jacob Howard, Bevara Building Services
Honors an individual’s incredible leadership and outstanding character that embodies the spirit of DOC’s vision of “C.A.R.E.”

Congratulations to all of our winners! Thank you to all our Summit participants and sponsors who made this year’s event a success!

2022 Earth Day Recap

As part of our Earth Day celebration last month, DOC challenged its property management team to “Step Up to the Plate and Swing for Savings” – a month-long effort to help meet DOC’s annual sustainability goals by reducing energy usage and increasing energy efficiency throughout our portfolio. Our property managers and health care partners implemented no- and low-cost energy savings projects as part of our Energy Savings Home Run Derby, and we were blown away by the results. By month’s end, 103 properties participated, collectively implementing nearly 800 no- or low-cost energy savings measures!

Here’s just a sampling of what we achieved together this Earth Day:

  • In Bismarck, ND, Julie Helten, Davis senior property manager who oversees DOC’s 8-property portfolio, challenged her tenants with weekly projects ranging from activating sleep settings on electronics to replacing desk light bulbs with more efficient LED lighting.
  • Dana Klein and Eileen Baisley of Landmark Healthcare Facilities, who manage DOC’s four-property NY/NJ portfolio, created an energy scorecard for their tenants. Ideas included turning off lights when not in use, using the sleep mode on computer monitors, and adjusting blinds to optimize natural light.
  • The team managing DOC’s six-building Atlanta portfolio–Lauren Alexander, Von Terry, Kendall Snyder, JoLyn Adams, and Latoya Holden of Realty Trust Group–partnered with their service providers to offer educational events at multiple properties. In addition, they shared ideas on how to reduce our carbon footprint at work, at home, and on the go.
  • In Katy, TX, Paul Stamatis, who leads the team managing our two-building portfolio, planned a gathering for Earth Day to inspire his tenants to save energy at work and home while also engaging the group in planting new trees on the property.
  • Elease Benson of Lincoln Harris CSG – Healthcare Group created a “Price is Right”-style game for her tenants to raise awareness about energy waste and positive energy savings activities.
  • Stephanie Decker, Cornerstone Companies property manager for DOC’s Grand Blanc, MI property, sent weekly emails to tenants, including an energy knowledge quiz and the property’s energy savings report.
  • Angela Zarate, Amie Washburn, and Annette Daniel, DOC’s team managing the Columbus, OH portfolio, partnered with their janitorial service provider to hold events at two properties. The group donned baseball caps and t-shirts and shared a variety of healthy snacks, fun facts, and other energy savings information, including pollinator wildflower seed packets, stress balls, Earth Day-themed cookie pops, and a grab-and-go lunch.
  • In Nebraska, Ben Chrystak, who manages a 13-property portfolio, centered his initiative around educating tenants on how easy-to-make small adjustments can make a significant impact.
  • Susan Leinweaver, DOC senior property manager overseeing our Dallas, TX portfolio, held an Earth Day with a musical and artistic element. The day featured speakers, a piano player, an art show, and sustainably decorated display tables decked out with energy savings information and helpful tips.

We want to thank our management partners and our fantastic DOC team of property managers. We appreciate the many creative ways you stepped up to the plate and challenged our tenants to swing for savings!


Celebrating 30 Years of EPA’s Climate Partnership Programs

DOC is thrilled to join the U.S. Environmental Protection Agency and thousands of other organizations across the country in celebrating the 30th anniversary of the EPA’s first voluntary climate initiative, Green Lights. In the 30 years of the EPA’s commitment to fostering climate change partnerships, we’ve collectively made some tremendous strides. Through EPA partnership programs such as ENERGY STAR, GreenChill, SmartWay, and others, American families and businesses have saved $500 billion over the past 30 years while leading the way towards a more sustainable future for our planet and for each other.

For our part, we are proud to be an ENERGY STAR climate partner since 2014, and we were honored to be recognized as an ENERGY STAR Partner of the Year in 2021. Through our ongoing commitment to sustainability – detailed in our annual ESG report at staging.docreit19.flywheelsites.com/esg – we are committed to tackling the climate crisis and leading the way to a clean energy economy. The work that we do in partnership with the EPA results in smart solutions that not only strengthen our business but improve the lives of our health care partners and their patients as well as the health of our planet. Learn more at www.epa.gov/30climate.

Slam Dunk the Junk – 2021 Earth Day at DOC

DOC challenged its property management team to “Slam Dunk the Junk” as its 2021 Earth Day theme, focusing on electronic “e-waste” recycling. Partnering with Waste Management (WM), property managers across DOC’s portfolio held e-cycling events to collect and divert old and unused electronic junk and alkaline batteries from landfills. The result? A big slam dunk – 116 properties at 82 collection sites filled 45 large (450 lbs. capacity) and 86 small (250 lbs. capacity) e-waste boxes and 86 one-gallon battery buckets. But these stats don’t properly tell the story of the creative ways our management team approached these events, so here’s just a sampling of DOC’s Earth Day activities across the portfolio.

Dana Klein and Eileen Baisley, Landmark Healthcare Facilities, who manage DOC’s two-property Hudson Valley, NY portfolio, used Earth Day to make a fashion statement. They donned custom-made sweatshirts with the “Slam Dunk the Junk” logo emblazoned across the front, and Karma, Dana’s Doberman, served as event mascot with a logoed hoodie. Before the event, they informed tenants about the e-cycling opportunity with email announcements and posted flyers. On event day, they visited their properties, reminding tenants about the event and showing off their Earth Day finery. Eileen shared, “We made this event fun, and our energy seemed to be contagious with the tenants.”

Kyle Kneeland of Flagship Healthcare Properties, property manager at Lee’s Hill Medical Plaza in Fredericksburg, VA, marketed the event through building broadcast messaging, flyers, and conversations with practice managers to create excitement. Noticing an initial lack of participation, he dropped off small collection boxes in tenant suites and even pushed a janitorial cart around to collect old and unused electronics. By the end of the event, he had filled up an entire large collection box.

The team managing DOC’s six-building Atlanta portfolio, Lauren Whitlock, Von Terry, Kendall Snyder, Kathie Coldmon, and Jaime Nance of Realty Trust Group, anticipated a strong response. Their team geared up in the weeks before the event to ensure everything would run smoothly and successfully. In addition to sending emails and posting signs, the group met with tenants to coordinate equipment pickups with their building engineers and went the extra step to provide and coordinate alternatives for items they could not collect. The team also encouraged tenants to bring electronics from home, and Von reported that tenants took advantage of this event and the opportunity to purge.

Managing DOC’s headquarters building in Milwaukee, WI, Jody Solano of Ryan Companies reported that the Earth Day e-cycling event was truly a hit. Her team kicked off event promotion by hand-delivering Earth Day e-cycling event flyers, asking building security to share reminders, and using building broadcast messaging to share the “Slam Dunk the Junk” e-cycling flyer. The tenants responded by filling up several large collection containers on Earth Day.

DOC’s Nebraska team, Scott Hedrick and Ben Chrystak, who manage a 13-property portfolio, focused their Earth Day initiative on their tenant giveaways. To increase interest in e-cycling and announce the event, they sent a quick survey to their tenants. They also sent additional notices via building broadcast messaging and posted flyers in all elevators during the month leading up to Earth Day. On the event days, they hand-delivered logoed, reusable cotton coffee sleeves and packets of wildflower seeds. One tenant shared, “I’m glad you guys did this event. Otherwise, I would have taken these TVs to the dump.” Way to divert e-waste, team!”

DOC’s 16-building Minneapolis area portfolio, managed by the Davis team of Alicia Schaeffer, Melissa Gomes, and Emily Gruenhagen, worked together to make their event a success. They started in February with an email sent to tenants, asking if they would be interested in an electronics recycling event. Working with their maintenance crew, they scheduled days and times for the team to stop by each tenant suite in the portfolio to collect items. Their hard work paid off when the team collected much more than they had anticipated.

Brian Morath, property manager for DOC’s five-building Rochester, NY portfolio with RAP Management, had held a similar e-waste event in 2019, so he knew that the key to success would be constant tenant communication. He started with a teaser in his April newsletter and followed with a longer article in the May issue. He encouraged and received many tenant questions about bringing items from home and what items would be accepted. Because the event day forecast predicted snow, Brian contacted everyone to let them know that the event would continue as planned. Despite the snow, the team filled all six large collection boxes.

Megan Drummond, Cornerstone Companies’ senior property manager with DOC’s Indianapolis portfolio, planned a successful event through advertising, incentivizing, and recognizing tenants. Pre-event notices were sent to increase awareness and included helpful information about local Earth Day specials and events. They incentivized tenants with colorful, custom-made cookies decorated with “Slam Dunk the Junk” and recycling logos in DOC colors. Their event also included plastic bag recycling. Tenants bringing in plastic bags were given a reusable bag in exchange, and the bag collection filled two SUV trunks.

DOC thanks our managers and participants for an overwhelmingly successful 2021 Earth Day celebration!

Thinking Pink @ DOC

In recognition of Breast Cancer Awareness Month, we thank all of the heroic physicians, nurses, medical personnel, and facilities staff who continue to provide their patients with world-class medical care and safe, warm environments during this challenging time. While COVID-19 has forced us to reimagine many aspects of our lives, we know that the fight against breast cancer hasn’t stopped for a moment.

This month, DOC committed to elevating our breast cancer awareness efforts across our portfolio:

At the Baylor Scott & White Charles A. Sammons Cancer Center in Dallas, Texas, we’ve incorporated thoughtful pink touches throughout the facility, including a striking pink ribbon woven into the building’s signature living wall in the lobby. Property staff is sporting sleek pink and distributing pink bracelets inscribed with inspirational messages. The building’s patient programming has a pink twist, too, like this month’s Halloween pet costume contest with a special prize for the best pink costume.

In Nebraska, our tenants participated in a penny drive to support the local chapter of the Susan G. Komen Foundation. Each medical office received a glass vase adorned with a pink ribbon to collect coins. Over $250 worth of loose change was collected, matched by DOC to $500, and donated to the local Komen chapter.

Meanwhile, additional DOC properties in Washington and Kentucky have been distributing pink cookies to patients and health care partners to raise awareness for the fight against breast cancer. In Kentucky, the cookies are also supporting locally-owned, small businesses, as a trio of Louisville-based bakeries have signed on to create unique Breast Cancer Awareness Month-themed designs.

To all of our partners and staff working to raise awareness, lift patient spirits, and maintain safe spaces for patients to receive life-saving preventative care and cancer treatment, thank you.

Post-Chemo Celebration in Ohio

Last month, Michelle, a patient at DOC-owned Zangmeister Cancer Center in Columbus, Ohio, received her final chemo treatment in a battle against breast cancer. Patients such as Michelle can be at a higher risk for COVID-19, but the Zangmeister health care team ensured the facility remained a safe space for patients to continue receiving their life-saving treatments. Michelle is finished with treatment, and her entire family was able to celebrate this tremendous milestone.

“We are proud to exercise the utmost diligence to keep our facility and patients safe,” Zangmeister Associate Director of Practice Operations, Christine Pfaff, RPh, shared. “We aren’t just treating a patient – we’re treating someone’s mother, grandmother, daughter, sister, and aunt, too. To see the whole family celebrate together was truly a gift.”

From all of us at DOC, congratulations to Michelle, her family, and the entire Zangmeister team for being true heroes!

Sammons Cancer Center Gets Social

Baylor Scott & White Charles A. Sammons Cancer Center has a striking façade. Rising ten stories above the medical campus below, the 460,000 square foot facility with its distinctive curved glass curtain wall stands as a fitting testament to the innovative medical research and care provided inside. The building’s construction and daily operations also represent groundbreaking advancements in sustainability and environmental awareness.

It’s a facility that has garnered numerous environmental awards and accolades, including a prestigious LEED Gold certification. With an ENERGY STAR certification and designation as an IREM Certified Sustainable Property (CSP), the building sets a new standard for sustainability for a facility of its size and function.

Over 650 people, from world-renowned medical specialists to nurses and medical assistants to administrative and facility management staff, report to Baylor Scott & White Charles A. Sammons Cancer Center for work each day, and they all share one common goal: to create an environment centered on wellness, support, and education for patients with cancer, family members, and visitors. While that means, first and foremost, providing excellent health care, it also means cultivating the types of physical spaces, programming, and support services necessary to address the physical, emotional, and spiritual challenges of battling cancer.

Baylor Scott & White Charles A. Sammons Cancer Center makes use of its stunning 10th-floor conference center to host over 50 events per week, ranging from patient and family support groups, to financial and social work resources, to healthy cooking classes, exercise and meditation programs, and music and art therapy sessions. The main lobby and second-floor common areas are also routinely used—without charge—for community and patient events.

Baylor Scott & White Charles A. Sammons Cancer Center also collects yarn—lots of it—as part of an innovative service project to bring warmth and comfort to the facility’s patients. Each winter, on behalf of the property’s owners, Physicians Realty Trust (NYSE: DOC), the property management team collaborates with Baylor Scott & White Charles A. Sammons Cancer Center staff and the nonprofit organization Passing Hats to collect yarn. Medical providers, patients, visitors, and vendors from throughout the facility collect yarn donations within their respective areas, and volunteers utilize the contributions to knit hats for patients battling cancer. The “hat tree” displaying these cheerful creations—free of charge—has become a permanent fixture in the building’s lobby, with additional hat baskets in many of the building’s offices and public spaces. Over 3,200 patients to date have been able to enjoy a free handmade hat courtesy of this collaborative yarn project.

“Collecting yarn from our health care workers, patients, and even some of the suppliers that provide services to the building has been a colorful way to support our patients during the holidays,” Susan Leinweaver, DOC Senior Property Manager, said. “Often the yarn is delivered with a story, like a visitor bringing yarn in memory of their mom who enjoyed knitting. Or it’s a contribution from a health care worker who knows first-hand how helpful it is for a warm hat to be available for their patients undergoing cancer treatment. We even had a patient bring in a bag so full of yarn that we had to drag it to the collection point together. Seeing our community rally around such a meaningful cause has been especially rewarding.”

The annual yarn collection, while a mainstay of Baylor Scott & White Charles A. Sammons Cancer Center’s programming and a visible reminder of the facility’s genuine commitment to health and wellness, is just one thread in the larger tapestry of ongoing programming. The close relationship between DOC staff and the onsite property management team has led to many other innovative programming ideas and events to serve Baylor Scott & White Charles A. Sammons Cancer Center’s patient base and broader Dallas community, including:

  • Through a collaboration with BOMA Greater Dallas, a toiletry and school supply drive to benefit numerous Dallas-area nonprofit organizations
  • A “Coffee with a Cop” event to strengthen the relationships between building staff, visitors, and local security personnel, creating a safer and healthier environment for all who utilize the facility
  • A GivingTuesday clothing drive to benefit a local women’s shelter
  • Annual therapeutic goat yoga sessions for Baylor Scott & White Charles A. Sammons Cancer Center’s health care tenants
  • Lunch & Learns on a variety of health and wellness topics, including fire safety
  • A breast cancer awareness “Pink-Out” month celebration

“Across our portfolio, we strive to embody our ‘Invest in Better’ mission by prioritizing the health and wellness of all who come through the doors at our properties,” Mark Dukes, DOC Vice President of Asset Management, said. “We’re so proud of the innovative programming we’ve been able to create together at Baylor Scott & White Charles A. Sammons Cancer Center alongside our health care providers. We look forward to continuing this rich partnership in the months and years to come on behalf of Baylor Scott & White Charles A. Sammons Cancer Center’s staff, patients, and visitors.”

Earth Day: Water Smarter

This year, as usual, Earth Day fell on April 22, 2020, but observing the day was anything but business as usual. Celebrating Earth Day during the COVID-19 pandemic meant having to keep activities virtual and home-based. But did this slow down our team of talented and creative property managers? Not one bit! Our theme this year was “Water Smarter.” Here is a small sampling of DOC’s Earth Day activities across the portfolio.

Cami Miller and Lisa Shull of Bennett Williams Commercial, who manage DOC’s Harrisburg, PA portfolio shared, “We promoted the Water Footprint Calculator through a series of broadcast messages and social media posts. These messages included tips on water conservation and a link to the Water Footprint Calculator. If you haven’t tried the calculator before, it goes through a series of questions with a water graphic that rises or drops based on your input regarding your daily living habits and calculates your footprint and then provides tips for conservation in each category. It is interactive and informative and is a great resource for those looking for ways to conserve.”

Two groups created Earth Day newsletters. The first came from our Atlanta portfolio, managed by Lauren Whitlock, Von Terry, Nicole Felder, Kathie Coldmon, Nancy Ziegler, and Jaime Nance of Realty Trust Group. The team reported, “We decided to create one Earth Day Newsletter to distribute to all of our MOBS. With water conservation as this year’s focus, we incorporated statistics, its importance, benefits, a quiz, and residential and commercial sustainability tips. In addition to the newsletter, we offered a guessing game in the building lobbies, handouts, and candy grab bags for the tenants/patients.”

Scott Hedrick and Ben Chrystak, the team who manage our Nebraska portfolio, created a digital newsletter that included links to home-based activities to share with the family, useful resources, and daily helpful hint handouts focusing on different aspects of water conservation.

DOC’s Minnesota and North Dakota portfolios, managed by the Davis team of Alicia Davis, Melissa Gomes, Emily Gruenhagen, Peggy Schatz, Julie Helten, and Jerry Anderson, encouraged their tenants to “sign in for hope, encouragement, education” with their digital Earth Day diary. They shared their favorite sounds and sights related to water conservation with links to various water conservation-related TED talks, documentaries, and activities.

Barb Bennett and Sydney Friddle, DOC’s duo managing our Louisville/Lexington, KY portfolio, challenged their tenants to a competition to document and share their water conservation at-home efforts. Tenants were encouraged to get creative, involve their families, and send pictures showcasing the great things, big or small, they did in the community to help conserve water. Selected competition winners received water smarter-related prizes.

In addition to tenant-focused activities, our property management team was asked to conduct a visual inspection at each of their properties, looking for and noting leaky or outdated faucets and toilets, outdoor sprinkler systems, and other water-related equipment needing repair or replacement. After completion of the audits, property managers were asked to discuss their findings with their Regional Asset Managers to advise them what could be repaired or updated this year and what would need to be considered in future capital planning. Due to the COVID-19 outbreak and safety considerations, the timeline for those inspections was extended.

We appreciate the many creative (and virtual) ways to “Water Smarter” and for keeping focused on what’s most important now and always – our tenants.

10,000 Thank You’s

Last winter, The Home Depot changed its slogan to “How Doers Get More Done.” Last month, when DOC launched an effort to solicit mask donations to support its health care partners in Dallas, Texas, nobody “got more done” than the generous team at The Home Depot.

The Baylor Scott & White Charles A. Sammons Cancer Center is the largest outpatient cancer facility in North Texas, rising ten stories above the surrounding medical complex, spanning 450,000 square feet of medical office space, and visited by over 2,500 medical professionals and patients on a typical day. A facility that size has incredible supply needs during the best of times, and the COVID-19 pandemic has undoubtedly presented a myriad of new challenges.

DOC’s regional property managers work hard to anticipate and address the needs of our tenants and to seek creative solutions. Our goal is always to provide best-in-class care so that our health care providers to focus on serving their patients, rather than building maintenance issues, supply chain logistics, and more.

To assist health care providers at the Baylor Cancer Center in securing needed masks for both patients and medical staff, DOC Sr. Property Manager Susan Leinweaver got to work immediately. She began installing signs throughout the facility encouraging the donation of masks, from the homemade variety for patients to manufactured surgical masks to N95 respirators for tenants. Susan also shared this need with service providers that support the BCC’s building operations. Courtesy of one of those providers, Yardi Marketplace, those signs found their way into the hands of The Home Depot’s National Account Manager, who responded in a big way.

As mask donations began to flow in, Susan and her team were overwhelmed by a generous delivery of a 3,500-pound pallet containing 10,000 masks, all courtesy of The Home Depot team. The masks are already being distributed throughout the facility, easing their burden during this challenging time.

Through an incredible team of property managers like Susan, DOC strives to go above and beyond in support of its health care partners. It’s inspiring to see community partners like The Home Depot answer that call as well.

PPE for Health Care Partners

Not all heroes wear personal protective equipment (PPE). Some just help procure and deliver it.

For medical providers across the country, maintaining adequate supplies of PPE has become an unexpected priority. For many, it’s also become an unexpected challenge. DOC’s regional property managers strive to always understand and address our partners’ needs, and when opportunities arise to ease a burden for a tenant, they are quick to lend a helping hand.

As the new realities of the current pandemic continued to set in for medical providers last month, DOC property managers for Ohio Amie Washburn and Angela Zarate learned that many of their tenants were struggling to purchase much-needed disposable and N95 masks. The two immediately got to work, identifying a local company, TKO Sales, that was transitioning its business to help address the mask shortage in the area.

Ultimately, DOC worked to purchase over 600 N95 masks to donate to local tenants in need, while also securing wholesale pricing for medical providers looking to purchase additional supplies. DOC partners at Orthopedic One in Columbus, OH, and at the Westerville Medical Office Building in Westerville, OH, have already taken advantage of the new mask pipeline.

Embodying “The DOC Difference,” Amie and Angela didn’t just open doors for their health care partners. They ensured the entire process—from purchasing through delivery—was seamless and efficient. Angela and her family even personally delivered many of the masks, along with homemade cards thanking all of the health care providers for the heroic service they are providing during these trying times.

At DOC, we take great pride in the relationships we’ve cultivated with our health care partners, and our staff is always encouraged to go above and beyond the call of duty to allow our partners to focus on what they do best: delivering world-class health care to the communities they serve. Sometimes even the smallest of acts, delivered with a personal touch, can prove heroic.

Pandemic Stories from the Field

“We’re all in this together” isn’t just a cliché to the DOC property managers on the ground working with our tenants in these unprecedented times.

Recently, our partners at CHI Saint Joseph Health in Lexington, KY, received a generous donation of alcohol-based sanitizer from Buffalo Trace Distillery but were struggling to secure the appropriate bottles to dispense it. We were able to work with our local janitorial supplier, Leonard Brush & Chemical Company, to obtain 300 spray bottles, which we were proud to donate. It’s just one small example of how DOC is always willing to lend a hand (or in this case, a few hundred spray bottles) to assist our partners on the front lines.

Kudos to our Senior Property Manager Barb Bennett and the team at Leonard Brush & Chemical Co for pulling this together!

A Heartfelt Thank You from DOC

There are heroes everywhere you look these days. The selfless determination of our frontline staff battling this pandemic is truly inspiring. It takes a village to provide care, particularly in times like these, and every single person affiliated with our properties is giving a piece of themselves to this effort. To our maintenance staff, our janitorial contractors, and everyone else making personal sacrifices to ensure the safety and health of our health care partners and their patients, thank you!

Evening with the Stars Event

In November 2019, DOC was a proud sponsor of CHI Saint Joseph Hospital’s 31st Annual Evening with the Stars in Lexington, Kentucky. Health care professionals received awards for excellence in leadership, innovation, and service. Over $136,000 was raised for the Saint Joseph Hospital Foundation’s emergency department renovation project. We are honored to support our health care partners’ efforts in this market as they invest in outstanding patient care facilities and services, the education of health caregivers, advanced clinical research, and improved access to quality medical care.

To learn more, click here.

Donating Blood, Saving Lives

Physicians Realty Trust and the tenants at The Renaissance, our corporate headquarters located in Milwaukee’s Historic Third Ward, sponsored a blood drive in partnership with the American Red Cross. Together, 28 donors helped save up to 84 lives! By ensuring that adequate blood supply is available for all, we can make a meaningful difference in our local community.

Many thanks to Vanessa Petura, Jody Solano, and Heidi Vaitkus for organizing our first-ever blood drive event.

Celebrating Women Luncheon

In October 2019, to honor of Breast Cancer Awareness Month, Physicians Realty Trust sponsored a table at the Baylor Scott & White Health Foundation’s 20th Annual Celebrating Women Luncheon. This event brings together more than 1,300 supporters to increase awareness and generate funding for breast cancer research, diagnosis, and treatment. We were honored to support the BSWH Team’s efforts for such a worthy cause. To learn more about the Foundation and their incredible impact on patient-centered programs, education, and technology, click here.

Summit Hospital Partners Panel

At our 4th Annual Management Summit, a number of our hospital partners joined us for a panel discussion on Leading Your Team through Mergers & Acquisitions Transformation. During this session, prominent health system leaders shared their perspectives on hospital strategy for delivery and value-based care in an environment of mergers and acquisitions. DOC’s VP of Leasing, Amy Hall, led the discussion on how innovation plays a critical role in a merger or acquisition to promote and improve a health system’s ability to serve its patient population. On behalf of the DOC Team and our attendees, thank you Kim Davis (Catholic Health Initiatives/CommonSpirit), Mike Lappin (Aurora Health Care), Deann Manchester (USPI), and Jenni Witters (UPMC Pinnacle) for sharing your expertise.



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