While our business is firmly rooted in the management of the physical and technical aspects of real estate ownership, it takes a strong, talented, and committed workforce to ensure excellence on behalf of our clients and shareholders. At DOC, we are proud of our Invest in better® philosophy, resulting in better health care, better communities, and better returns.
We understand that our stakeholders have commitments and responsibilities that extend beyond our business. That’s why, through the strong support of our Board of Trustees, DOC prioritizes the well-being of our team members, our health care partners, and the patients that visit our properties. We strive to improve the lives of our employees and our communities. For these reasons, DOC offers a comprehensive benefits package, opportunities for personal and group volunteer efforts, philanthropic support of worthy charities across the country, and paths for life-long learning.
In the health care industry, early detection can be critical. If the pandemic has taught us anything, it’s that while we may not be able to predict the future, we can control the speed and efficiency with which we respond to unforeseen events. DOC’s first tenant-facing communication regarding COVID-19 was distributed in January 2020, well before the pandemic reached our shores. Our response made the safety and well-being of our team, their families, and our health care partners our top priority. In implementing our property-level response efforts to support our health care professionals, we provided support to our communities and customers while also providing a high level of transparency to our investors.
COVID-19 Task Force
Weekly meetings to share information and address needs
Total of $250,000 in additional compensation (for team members up to VP) for extra efforts during the pandemic
Weekly CEO Video Messages & Virtual Social Programming
To stay in touch and together across the miles, launched a new virtual team portal with programming and mental health resources
Work from Home
Remote work began in March 2020 to prioritize our team’s safety
Gifts, non-medical masks, and handwritten notes
Supporting our health care heroes
Donations included N95 masks and hand sanitizer supplies
Procedures related to janitorial frequency and product selection, scheduling and use of PPE for essential employees, social distancing, signage, air filtration, and construction management
Partnered with local Fire Department and Office of Emergency Management to store supplies of 6,000 N95 masks, 32,000 surgical masks, 300 tubs of disinfectant wipes, 400 containers of cleaning spray and 5,000 boxes of gloves, a stock that was replenished every ten days
Made available within days of legislation to offer services, free of charge, to navigate the paperwork for applications
Socially distanced appreciation events and luncheons held throughout our portfolio
Shared information regarding our strength and resilience as well as pandemic response plans
Published two supplemental updates in March and May
Fitch noted that DOC offers “durable cash flows relative to the broader REIT universe” and that “the coronavirus pandemic has not resulted in any meaningful erosion in DOC’s credit profile”
The DOC team works hard every day to be the health care REIT owner of choice by operating our properties at the highest levels of professionalism, responsiveness, and efficiency. We provide ongoing communication and resources to our health care partners to engage them in the sustainability practices we employ. Every year, Physicians Realty Trust organizes portfolio-wide Earth Day, GivingTuesday, and other events at our multi-tenant properties, focusing on ESG targeted strategies. Past projects have included tree plantings, recycling initiatives, and educational lectures.
The global pandemic and social justice movement that defined 2020 were, first and foremost, human issues. DOC’s ability to forge forward during a challenging year began with valuing people – from our team members to our health care partners and investors to the communities we serve.Learn More
During a very challenging time, DOC has consistently been on the front end of communication with all of our clinic staff and has taken care of extra sanitizing needs with lightning speed. The flow of helpful information from DOC was consistent, and our needs for lobby screening and mobile testing units were always accommodated swiftly. The response from DOC during this time has been utterly astounding.”
In a year unlike any other, our commitment to our health care partners was manifested in a myriad of new ways. From helping our partners address PPE shortages to creating safe spaces for patients to continue receiving life-saving treatment, DOC was there for its partners when they needed it most.Learn More
DOC provides quarterly volunteer opportunities to our team members in support of a rotating host of nonprofit organizations. Past Milwaukee-area activities include preparing dinner at the Ronald McDonald House, providing holiday gifts for the families of Next Door, working on the Hunger Task Force Farm, and collecting funds in support of company-wide Jeans Days benefitting nonprofit organizations. Our team has also collaborated on service projects with our management and leasing partners across the country at our annual Summit event. From assembling chemotherapy kits for a cancer center to crafting blankets for a children’s hospital, the team goes above and beyond a typical landlord-tenant relationship by taking an active role in enhancing the health care experience of patients, providers, and their communities. These projects offer our team members a win-win opportunity for growth. In addition to giving back to the community, DOC employees have a chance to get to know each other outside the office. These meaningful activities remind us that, while work is important, people and giving back are at the forefront of our culture.
As a company, we value the communities in which our employees work and live. We also appreciate the commitment our employees make to their communities through their individual volunteerism. DOC’s social efforts are highlighted by our DOC Cares VTO program, which provides time off with pay for full-time team members to support volunteer community service projects. The VTO program is independent of any company-sponsored volunteer opportunities, and projects must be committed to a 501(c)(3) nonprofit organization or school. Projects to date have included grocery shopping and packing food for the elderly, preparing meals, volunteering at an animal shelter, graphic design projects to assist nonprofits with their marketing, cycling for cancer research, and more.
“Safer at home” has been a familiar refrain during the pandemic, but sadly, for many in our community, the home in that equation remains unattainable. Working to provide safe and affordable living spaces to all has always been critical, and the ongoing pandemic that is disproportionately impacting certain sectors of our community has only elevated that need. That’s why DOC was proud to partner with Milwaukee Habitat for Humanity to help make a difference for families struggling during this challenging time.
In July 2020, a group of DOC team members joined Habitat staff and other community members to complete the framing and siding for a new affordable housing project in Milwaukee’s Midtown neighborhood. The group was so inspired by the experience that we facilitated a second outing in October 2020 to continue our support. Donning hard hats and masks and working collaboratively together while safely socially distanced apart, the group helped leave a lasting impact for one Milwaukee family who will soon have a safe haven to call home.
In the Milwaukee area, DOC has partnered with Children’s Hospital of Wisconsin, the Wisconsin Women’s Health Foundation, the Guest House, Hunger Task Force, Habitat for Humanity, Next Door, the ALS Association Wisconsin Chapter, Impact100 Greater Milwaukee, and others. Across the country, we are proud supporters of our health care providers’ foundations as an extension of our strong relationships in these communities.
One of our signature partners is Tennessee-based nonprofit cureHUNTER, which raises money for pediatric cancer research. Through a commitment to research and advocacy, cureHUNTER works to end the emotional, physical, and mental devastation of childhood cancer. Collectively, DOC’s direct corporate donations and fundraising events have provided $269,500 for this critical cause since 2013.
In the summer of 2020, we challenged our DOC team and network of partners across the country to make a difference by participating in our Virtual DOC Dash Fundraiser. This event supported Year Up, a nonprofit that brings talented young adults from diverse backgrounds and top companies together to launch careers, power businesses, and build communities. Year Up empowers young adults to move from minimum wage to meaningful careers in just one year. Thanks to the hard work of our DOC team, the generosity of our network of partners, and additional charitable giving, we raised $29,000 for this worthy cause. Since the DOC Dash, we’ve continued to deepen our partnership with Year Up through a series of virtual mentorship and networking opportunities.
We know that a wide range of viewpoints and backgrounds make DOC a stronger and more resilient company—and one that attracts top talent. In 2019, at the request of our President and CEO, a Diversity, Equity, and Inclusion (“DE&I”) Council was formed to represent DOC’s commitment to DE&I, ensuring that we are not only conscious of DE&I, but are also leaders in the space. This committee sets goals, develops educational platforms, and plans activities to promote DE&I at all levels of the organization.
By taking intentional steps to include people with varied voices, ideas, and perspectives, we aim to create greater shared value for our employees, shareholders, customers, suppliers, and the communities we serve.
In 2020, we focused on broadening our diversity, equity, and inclusion education offerings as our team, along with many others worldwide, expressed shared pain and outrage in reaction to the murder of George Floyd. In a groundswell of support for internal dialogue regarding racial equity, diversity, and mental health, and through the strong support of our leadership, our team launched an array of programming this year, yielding 21 new initiatives and resources, including:
Month-long, Company-Wide Book Club and Small Group Discussions “So you want to talk about Race” by Ijeoma Oluo
Launch of Internal DE&I Newsletter Promoting Activities, Awareness, Belonging, and Education
Women in Leadership Town Halls
Annual Summit Fundraiser and Mentorship Efforts Benefitting Year Up Furthering the Career Development of Young Adults from Diverse Backgrounds
Chair: Tosha Clay
Members: Laurie Becker, Jessica Bissett, Mark Dukes, Amy Hall, Laura Kreiser, Jennifer Manna, Patrick McCoshen, Leann Mester, Amanda Slavata, Joey Williams, Zoë Zeitler
Attract and retain top talent
Intentionally include a diverse group of individuals in meetings and events
Support awareness and education for team members
As part of our DE&I multi-year goals, DOC has developed a roadmap to recruit, retain, and support underrepresented populations within our company. Strategies include promoting the inclusion of diverse candidates in recruitment efforts, providing enhanced career development support for underrepresented populations, and ensuring that the company continues to offer benefits and compensation that attracts and retains diverse team members. Internal efforts outline intentional, diverse inclusion in meetings and networking events while providing support, education, and action opportunities within the diversity, equity, and inclusion space for team members of all backgrounds.
We know we have further to go, but we firmly believe that transparent disclosure, along with an array of recruitment and retention strategies, will set us on the path for success.
Inclusive of full-time team members
Inclusive of interns and full-time team members
DOC offers challenging projects, ownership, and a collaborative environment. Team members receive exposure to our top executives and are encouraged to present their best ideas.
Through numerous growth opportunities, employees work with a variety of business units across the company to diversify their skill set.
The company invests in leading software and systems to give our team members the tools needed to achieve results for our health care clients and shareholders.
Our team members are what sets DOC apart. Our performance as a company depends on their talents, energy, experience, and well-being. We recognize that our exceptional customer service is not possible without a team committed to our values and culture. By investing in our team, we create an environment of excellence, enabling the company to deliver industry-leading customer service to our health care partners and consistent returns to our shareholders.
Our leadership has championed the importance of providing a robust benefits package. Throughout the COVID-19 pandemic, we have prioritized the health and safety of our employees. Among other things, we adopted a work-from-home approach, and we provided $250,000 in additional compensation (up to VP level) for extra efforts required because of the COVID-19 pandemic. We also enhanced our benefit offerings with tools and resources to support the physical and emotional well-being of our employees and their families, including providing two additional “wellness days” to assist in recuperation following voluntary vaccination or in support of mental health.
Annual bonus, immediate vesting in 401K with match, complimentary investment advisor, company-sponsored disability and life insurance, and equity compensation after one year of employment
11 paid holidays, 16 days of PTO each year with additional 5 days at 3rd anniversary, PTO cash payout option, 6 weeks of paid parental leave, 2 days a week of remote work flexibility, and 1 month a year of work-from-anywhere time
80% paid family medical with a high deductible option; vision, dental, and prescription drug plans; health savings account; and flexible spending account
Employee stock purchase plan (ESPP) allows for the purchase of NYSE: DOC shares at a 15% discount
Commitment to work/life balance, regular team outings, annual holiday party, family picnic, happy hours, random fun, and more
Team-directed charitable giving, one personal volunteer time off day each year, quarterly team service projects, and more
Private onsite workout facility, team wellness challenges, health plan supported wellness rewards, and employee assistance program
Creative, collaborative offices in the heart of Milwaukee’s Historic Third Ward with break-out rooms, fireplaces, standing desks, and more
Team lunch and learns, annual book club, tuition assistance, graduate degree sponsorship program, and associate development program
Alongside our team-led DE&I Council, we attract and support diverse talent, creating an inclusive environment that honors unique perspectives
Opportunities to shape company culture and get involved through social, green, philanthropy, and health & wellness focus groups
Business casual environment, Friday jeans days, summer hours, pet insurance, paid parking/bus pass, referral bonus, and unlimited beverages
Our team’s leadership style is one of open-door communication and accessibility with regular team meetings and one-on-ones. Our offices feature glass partitions to showcase our culture of management transparency. Above all, our leadership team truly cares about the success and development of each employee, inspiring our team to take on new challenges, reach their goals, and at the same time, genuinely enjoy their work lives.
Our team members and managers regularly participate in training courses on leadership, freedom from harassment through a positive and productive work environment, and more. In 2020, DOC offered 25 hours of team member training. Our team routinely shares training opportunities related to ESG, leadership, and workplace best practices to pursue continued professional development. Associates also participate in an annual book club discussion. Internally sourced training events include regular all-team “lunch and learn” discussions on leadership, mentorship, team-building, the REIT industry, and advanced computer skills.
Given that we spend about a third of our lives at work, we believe that the details are as important as a robust benefits package. Our company’s strong commitment to health, fitness, and work-life balance resulted in a new wellness room, offering team members a quiet place to regroup. That space, as well as an additional private suite, are appointed with refrigerators to serve as lactation areas for new mothers. Our fitness center includes exercise and shower facilities, and our collaborative workspace features a break room called the “DOC Exchange” overlooking the Milwaukee River. Standing desks and water bottle refill stations encourage healthy habits, while white noise and biometric readers enhance our work environment’s comfort and safety.
DOC has a strong commitment to team involvement in the workplace. Employees lead committees focusing on social, environmental, philanthropic, and health & wellness topics that shape DOC’s company policies and drive positive change. Annual engagement surveys are conducted by third-party companies to provide anonymous team member feedback. We believe that continuous improvement is the key to our continued success.
DOC’s Invest in better® philosophy continues to lead to recognition on the local and national level for excellence.Learn More