While our business is firmly rooted in the management of the physical and technical aspects of real estate ownership, it takes a strong, talented, and committed workforce to ensure excellence on behalf of our clients and shareholders. At DOC, we are proud of our Invest in better® philosophy, resulting in better health care, better communities, and better returns.
We understand that our stakeholders have commitments and responsibilities that extend beyond our business. That’s why through the strong support of our Board of Trustees, DOC prioritizes the wellbeing of our team members, our health care partners, and the patients that visit our properties. We strive to improve the lives of our employees and our communities. For these reasons, DOC offers a comprehensive benefits package, opportunities for personal and group volunteer efforts, philanthropic support of worthy charities across the country, and paths for life-long learning.
The DOC team works hard every day to be the health care REIT owner of choice by operating our properties at the highest levels of professionalism, responsiveness, and efficiency. We provide ongoing communication and resources to our health care partners to engage them in the sustainability practices we employ. Every year, Physicians Realty Trust organizes portfolio-wide Earth Day, GivingTuesday, and other events at our multi-tenant properties with a focus on ESG targeted strategies. Past projects have included tree plantings, recycling initiatives, educational lectures, and more.Learn More
The Kingsley Associates’ ACE (Assessing the Customer Experience) property survey is the most comprehensive performance benchmarking database in the real estate industry. This survey gauges client satisfaction as a means for boosting retention and improving service. The program measures the quality of service delivery and building operations, providing clear roadmaps for increased satisfaction and retention.
In 2019, the survey targeted 53 properties, 3.38 million square feet, and 474 tenants nationwide. DOC achieved an industry-leading response rate of 78%, surpassing the previous year’s record of 77%. The strong response rate speaks to the close relationships between DOC and its health care partners, and also earned us a distinction from Kingsley Associates as a leader in the medical office survey group. In addition to our response rate, we beat our previous best scores in four major categories while also beating the Kingsley Index benchmark for excellence.
In July 2019, our management team held a “Dog Days of Summer” event at the Physicians Realty Trust-owned Baylor Charles A. Sammons Cancer Center in Dallas, Texas. Patients and health care partners alike enjoyed time with the therapy dogs that serve the campus, and ice cream was generously donated by Select Commercial Services, our onsite janitorial company. As one patient shared, “Ice cream and dogs in the lobby–this is the best day ever!”
DOC provides quarterly volunteer opportunities to our team members in support of a rotating host of nonprofit organizations. Past Milwaukee-area activities include preparing dinner at the Ronald McDonald House, providing holiday gifts for the families of Next Door, working on the Hunger Task Force Farm, and collecting funds in support of a company-wide Jeans Day benefitting nonprofit organizations. Our team has also collaborated on service projects with our management and leasing partners across the country at our annual Summit event. From assembling chemotherapy kits for a cancer center to crafting blankets for a children’s hospital, the team goes above and beyond a typical landlord-tenant relationship by taking an active role in enhancing the health care experience of patients, providers, and their communities. These projects offer our team members a win-win opportunity for growth. In addition to giving back to the community, DOC employees have a chance to get to know each other outside the office. These meaningful activities remind us that, while work is important, people and giving back are at the forefront of our culture.Learn More
As a company, we value the communities in which our employees work and live. We also value the commitment our employees make to their communities through their individual volunteerism. DOC’s social commitment is highlighted by our DOC Cares VTO program, which provides time off with pay for full-time team members in support of volunteer community service projects. The VTO program is independent of any company-sponsored volunteer opportunities, and projects must be committed to a 501(c)3 nonprofit organization or a legally-recognized public or private school. Projects to date have included grocery shopping and packing food for the elderly, volunteering at an animal shelter, graphic design projects to assist nonprofits with their marketing, cycling for cancer research, and more.
Senior Accounts Payable Specialist Sharon Breinling utilizes her VTO to serve on the American Red Cross’ Disaster Action Team. In coordination with numerous other Milwaukee-area trauma response organizations including the City’s Office of Violence Prevention and the County’s Behavioral Health Department, Breinling responds to local crises by providing counseling and other resources to individuals affected by tragedy. With the understanding that violence and tragedy in our communities often has a ripple effect of impact that extends beyond those immediately involved, Breinling works to make sure the entire community has access to needed resources to help cope with the pain and trauma these incidents cause.
The person-to-person relationships we have built are at the very core of our business and personal values. As a company, we are dedicated to making a difference in the lives of our team members, investors, health care partners, and those who visit our properties. With those values in mind, DOC always strives to pay it forward by seeking out opportunities to broaden our impact on the communities in which we operate. In addition to our volunteer activities, Physicians Realty Trust provides monetary support to a variety of nonprofit organizations. In 2019, DOC contributed over $332,000 in philanthropic support for charitable causes and sponsorships nationwide, and in doing so eclipsed the $1 million mark for charitable giving since the company’s inception.
In the Milwaukee area, DOC has partnered with Children’s Hospital of Wisconsin, the Wisconsin Women’s Health Foundation, the Guest House, the ALS Association Wisconsin Chapter, Impact100 Greater Milwaukee, and others. Across the country, we are proud supporters of our health care providers’ foundations as an extension of our strong relationships in these communities.
One of our signature partners is Tennessee-based nonprofit cureHUNTER, which raises money for pediatric cancer research. Through a commitment to research and advocacy, cureHUNTER works to end the emotional, physical, and mental devastation of childhood cancer. Collectively, DOC’s direct corporate donations and fundraising events have provided over $225,000 for this critical cause since 2013.
Physicians Realty Trust hosts an annual fundraiser and silent auction benefitting cureHUNTER at the BOMA MOB & Health care Facilities Conference. This event brings together over 1,200 members of the medical office industry. In 2019 alone, with the help of many industry peers and friends, we were proud to raise a record-breaking $75,000 for cureHUNTER’s pediatric cancer research at our BOMA event.
cureHUNTER Founders Ryan & Jill Doyle shared, “We are so grateful to Physicians Realty Trust for seeing our vision and joining us in the fight against childhood cancer. The support of Physicians Realty Trust has allowed us to exceed our annual monetary goal and spread country-wide awareness.”Learn More
DOC offers challenging projects, ownership, and a collaborative environment. Team members receive exposure to our top executives and are encouraged to present their best ideas and programs.
Through numerous growth opportunities, employees work with a variety of business units across the company to diversify their skill set.
The company invests in leading software and systems to give our team members the tools needed to achieve results for our health care clients and shareholders.
At Physicians Realty Trust, we recognize that our exceptional customer service is not possible without a team that is committed to our values and culture. By investing in our team, we create an environment of excellence, enabling the company to deliver industry-leading customer service to our health care partners and consistent returns to our shareholders.
Our leadership has championed the importance of providing a robust benefits package. Physicians Realty Trust offers competitive pay and compensation packages including an annual bonus, 80% paid medical/dental, a generous PTO package, 10 paid holidays, yearly paid volunteer time off, immediate vesting in 401(k) with match, company-sponsored short- and long-term disability, life insurance, and family leave. We provide equity compensation after one year of employment. Through our employee stock purchase program and annual stock grant, our team members are also owners of the company. In 2019, DOC added a graduate degree sponsorship program and a high-deductible health plan option with an HSA, which to date has annually included a company contribution.
Our team’s leadership style is one of open-door communication and accessibility with regular team meetings and one-on-ones. Our offices feature glass partitions to showcase our culture of management transparency. Above all, our leadership team truly cares about the success and development of each employee, inspiring our team to take on new challenges, reach their goals, and at the same time, genuinely enjoy their work life.
In 2019, at the request of our President and CEO, John Thomas, a Diversity, Equity, and Inclusion (“DE&I”) Council was formed to represent DOC’s commitment to DE&I, ensuring we are not only conscious of DE&I, but leaders in the space. This committee sets goals, develops educational platforms, and plans activities to promote DE&I at all levels of the organization.
DOC’s 2020 Diversity, Equity, and Inclusion Council includes:
Chair: Tosha Clay
Members: Laurie Becker, Jessica Bissett, Mark Dukes, Amy Hall, Laura Kreiser, Jennifer Manna, Patrick McCoshen, Leann Mester, Carla Perez, Amanda Slavata, Joey Williams, Zoë Zeitler
As part of our DE&I multi-year goals, DOC has developed a roadmap to recruit, retain, and support underrepresented populations within our company. Strategies include promoting the inclusion of diverse candidates in recruitment efforts, providing enhanced career development support for underrepresented populations, and ensuring that the company continues to offer benefits and compensation that attracts and retains diverse team members. Internal efforts outline intentional, diverse inclusion in meetings and networking events while providing support, education, and action opportunities within the diversity and inclusion space for team members of all backgrounds.
Our team members and managers regularly participate in training courses on topics such as leadership, freedom from harassment through a positive and productive work environment, and more. Our team shares training opportunities regarding environmental, social, and governance (ESG) findings, leadership, and workplace best practices in pursuit of constant professional development. Associates also participate in an annual book club discussion. Internally sourced training events include regular all-team “lunch and learn” discussions on topics such as leadership, mentorship, team-building, the REIT industry, and advanced computer skills. In 2019, DOC offered 34 hours of team member training.
In the summer of 2019, we launched our Women in Leadership series to provide a forum where women leaders both inside and outside of the company are invited to share with the full DOC team their career journeys and provide valuable advice on personal growth, leadership, and the value of collaboration.
Given that we spend about a third of our lives at work, we believe that the details are as important as a robust benefits package. Our company’s strong commitment to health, fitness, and work-life balance resulted in a new wellness room, offering team members a quiet place to regroup. That space, as well as an additional private suite, are appointed with refrigerators to serve as lactation areas for new mothers. Our fitness center includes exercise and shower facilities, and our collaborative workspace features a break room called the “DOC Exchange” overlooking the Milwaukee River. Standing desks and water bottle refill stations encourage healthy habits, while white noise and biometric readers enhance our work environment’s comfort and safety.
DOC has a strong commitment to team involvement in the workplace. Employees lead committees focusing on social, environmental, philanthropic, and health & wellness topics that shape DOC’s company policies and drive positive change. Annual engagement surveys are conducted by third-party companies to provide anonymous team member feedback. We believe that continuous improvement is the key to our continued success.
DOC’s Invest in better® philosophy continues to lead to recognition on the local and national level for excellence.Learn More